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Terms & conditions
Alana Mai Mitchell Retreats

​​1. PRICES AND VALIDITY

To reserve a spot on a specified retreat, a non-refundable deposit of USD 500 (billed as AUD713) (the booking fee) is required upon booking.

  • Instalment 1: A payment of USD 2,245 (billed as AUD3,201) is due 24 March 2026.

  • Instalment 2 (Final Balance): The final payment of USD 2,245 (billed as AUD3,201) is due 21 April 2026.

  • Late Bookings: Booking requests received within 30 days of departure require full payment at the time of registration. If we cannot confirm the booking, we will refund you in full. Alana Mai Mitchell will not be liable for any additional costs incurred by you.

  • Exclusions: Airfares, passport and visa fees, travel insurance, excess baggage charges, airport taxes, gratuities, extra meals, laundry, drinks, medical expenses, optional activities, and any items of a personal nature are not included in your trip price.

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2. CANCELLATION & POSTPONEMENT BY ORGANISER

Alana Mai Mitchell reserves the right to cancel or postpone a departure and will advise you no later than 28 days before the tour date. If due to "Force Majeure" or government travel advice, we reserve the right to cancel or postpone at any time.

  • If postponed, Alana Mai Mitchell will offer alternative arrangements. If you cannot make the new dates, your deposit will be rolled forward to a future event.

  • If cancelled and you do not accept alternative arrangements, we will refund all payments made to Alana Mai Mitchell (less any unrecoverable costs in the case of Force Majeure).

  • Force Majeure: Includes but is not limited to global pandemics, civil strife, terrorist activity, natural disasters, adverse weather conditions, and strikes. Alana Mai Mitchell is not liable for any delay or cancellation due to these circumstances.

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3. CANCELLATION BY YOU

Notification of cancellation must be made to Alana Mai Mitchell in writing.

  • Cancellation Charges: Due to the intimate nature of these retreats, cancellations within 4 weeks of the start date forego 100% of the total cost, as by this point, the Retreat experiences are fully committed.

  • Refunds: Cancellations up to 4 weeks before the start date are 50% refundable (excluding the non-refundable deposit).

  • Mid-Trip: No refunds will be made if you leave a trip for any reason after it has begun, or for any unused accommodation, transport, or services.

  • Insurance: We strongly advise consulting your travel insurance provider for cancellation refunds.

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4. BOOKING AMENDMENTS

  • Transfers: You may request to transfer your booking to another trip (if available) up to 30 days prior to departure for a USD 50 fee per person. Only one transfer is permitted; otherwise, the deposit is forfeited.

  • No amendments are permitted within 30 days of departure.

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5. ASSUMPTION OF RISK

Alana Mai Mitchell operates trips in regions of Brazil where standards of transport, safety, hygiene, and medical facilities may not match those you are used to at home. By booking, you acknowledge that participation involves inherent risks, including injury, death, psychological trauma, disease, or loss of property. It is your responsibility to accustom yourself with relevant travel advice from your government (e.g., US Dept of State, UK Foreign Office, Australian Department of Foreign Affairs and Trade (DFAT), or as applicable to your home country) before commencing the trip.

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6. EXCLUSION OF LIABILITY & SUPPLIERS

Alana Mai Mitchell acts as an agent for local Brazilian service providers (guides, shuttles, etc.). While we endeavour to appoint reputable suppliers, their terms and conditions apply and are incorporated into this contract.

  • Liability: Alana Mai Mitchell is not responsible for the acts or omissions of third-party providers. To the fullest extent permitted by law, you release Alana Mai Mitchell and her representatives from all claims arising from any damages, loss of enjoyment, or injuries.

  • Optional Extras: Any activity or service not expressly included in the itinerary is an "Optional Extra." Any assistance given by our team in booking these is purely at your request, and we disclaim all liability arising from participation therein.

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7. AUTHORITY OF THE LEADER

At all times, the decision of Alana Mai Mitchell or her representatives will be final on all matters likely to affect the safety and well-being of the trip. If you fail to comply with a decision or interfere with the well-being of the group, the leader reserves the right to terminate your contract and order you to leave immediately with no right of refund.

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8. TRAVEL INSURANCE, PASSPORT, & VISAS

  • Insurance: Adequate and valid travel insurance is compulsory for all travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. Alana Mai Mitchell also recommends it covers cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by Alana Mai Mitchell, her representatives or suppliers. Alana Mai Mitchell reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of insurance when requested.

  • Passport: It is your sole responsibility to carry a valid passport (valid for 6 months beyond the trip).

  • Visa: It is your sole responsibility to obtain the appropriate Brazilian visas.

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9. HEALTH, FITNESS, AND AGE LIMITS

You must disclose any pre-existing medical conditions or disabilities at the time of deposit. Participation is restricted to those aged 18 and over. Exceptions for minors travelling with legal guardians are at the absolute discretion of Alana Mai Mitchell.

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10. PUBLICITY

You agree that Alana Mai Mitchell and representatives of the organizer may use images/video of you taken during the trip without recourse or compensation to you, for publicity and promotion purposes through whatever medium chosen.

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11. PRIVACY & DATA

To provide our services, Alana Mai Mitchell must collect personal and health information. This data may be shared with local service providers only to enable the services provided and will be handled with strict confidentiality.

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12. REFUSAL OF SERVICE

Alana Mai Mitchell retains the right to refuse service to any Client at any time, for any lawful reason whatsoever, in her sole discretion.

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13. COMPLAINTS

Complaints must be made immediately to the organizer on-site, which all attempts will be made to resolve within a reasonable timeframe. If a resolution is not possible, you must notify us in writing of your complaint within 30 days of the end of the Retreat.

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14. SEVERABILITY & GOVERNING LAW

If any term is found to be unenforceable, it shall be severed or amended only to the extent necessary to allow the remaining terms to survive. This agreement is governed by the laws of New South Wales (NSW), Australia, and both parties submit to the exclusive jurisdiction of the courts of NSW.

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15. UPDATING OF TERMS & CONDITIONS

Alana Mai Mitchell reserves the right to update or alter these terms and conditions at any time. It is the Client’s responsibility to be familiar with the latest version, always available on www.alanamaimitchell.com and will supersede any previous versions.

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